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Elm Grove Road, Topsham, Exeter, Devon, EX3 0EQ
Telephone:
01392 873129

Customer reviews of Station Garage

At Station Garage we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Station Garage

Station Garage
5
4.9

Based on 41 customer reviews

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  • 5

    Very disappointed

    By Linda W on 30 June 2017 | Purchase not verified

    After having lost out on two previous cars, I decided to make an appointment to view a car at this garage. However, when I arrived for my appointment other people were viewing the car. The owner did not check the customer name to see if it was the correct customer. After waiting around for 45 mins for the other customer to test drive, it became noticeable that this customer was going to purchase the vehicle. I received no notification from the owner that sadly it was sold or any apology for letting someone who didn't have an appointment view it before myself. After leaving the garage as they were closing up, still no response by email or phone. very poor customer service from a garage who's previous reviews had made me feel confident that I would be looked after.

    Reply from Station Garage on 03/07/17

    Yes, we agree, this was an unfortunate incident in which two customers arrived within minutes of each other to view the same car. We are a small independent garage who pride ourselves in customer care and looking after all our customers to the best of our ability. When the sale of this vehicle was confirmed we would have informed the disappointed customer, but had seen her drive off the forecourt and therefore did not have a chance to speak to her. There is nothing more to say but to apologise for this unfortunate mix-up.


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